I posted this on Dover Saddlery’s Facebook Wall,
I had a great time at the tent sale. I also wanted to send a shout out to your employees. I have a toddler and am an only parent, after losing my husband to cancer. I have no choice, but to bring my son with me. Since he is a two year old, his behavior is not always stellar, although we often get compliments, too.
Anyway, I was still trying to recover from a bad experience on Friday where a store treated me very rudely- https://leakycreek.wordpress.com/2010/08/10/dear-vision-associates-of-elkton-3/ I was so put off by this experience that I was debating going to the tent sale. But, I knew you’d have great deals and there were some supplies that I needed- a lunge whip for one!
So, I took a deep breath and scooped up my child and came to Dover. Your staff has always been great towards us and I hoped the same would hold true on a busy day.
I should have had no doubts. I wish I had caught the young gentleman’s name, but I didn’t. He saw that I was encountering some issues at check out. My son wanted to take off with the lunge whip! Not a great idea in a crowded store. Had I taken it away a temper tantrum would have surely ensued. Trying to hold a lunge whip being tugged on by a toddler while putting other purchases on the counter just wasn’t working to well. lol
Your wonderful employee came over and played with my son and kept him occupied so I could make my purchases. When I was done, I had a sack that rivaled Santa Claus (lots of good deals!). Your employee generously carried the bag out to my Jeep. I can’t thank him enough for his kindness in generosity!
THANK YOU for a wonderful customer experience!!! Please extend my kudos to your staff, especially the young man who assisted me!
Thanks again to Dover Saddlery for restoring my faith that there are still businesses out there with great customer service and for understanding that sometimes parents do have to take their children out in public and sometimes children aren’t always on their best behavior.